Return & Refund Policy

Last updated: 9 October 2026

Because SecondStory sells pre-loved and frequently one-of-one pieces, we keep returns focused on genuine issues with the item or fulfilment.

Eligibility

Please contact us within 7 days of delivery if the item is materially different from its listing, arrives damaged, or the wrong item was sent.

Condition for returns

Approved returns should be unworn, unwashed and in the condition in which they were received, with original tags or packaging where applicable. We may decline a return where an item has been used, altered, washed, damaged after delivery or returned without the required information.

Non-returnable situations

Minor variations consistent with the described pre-loved condition, such as normal signs of previous wear, are not defects when they were disclosed in the listing. Change-of-mind returns are not guaranteed for one-of-one pre-loved pieces unless SecondStory agrees otherwise.

How to request a return

Contact SecondStory with your order number, the item concerned, a brief description of the issue and clear photographs where relevant. We will review the request and provide return instructions if it is approved.

Refunds

Once an approved return is received and inspected, an eligible refund will be initiated using the applicable payment method or process. Original shipping charges may be non-refundable unless the return is due to an error or issue attributable to SecondStory.

Exchanges

Exchanges may not be possible because many SecondStory items are one of one. Where an exchange cannot be offered, an eligible refund will be considered instead.

Important

This policy is a general store policy and does not limit any consumer rights that cannot legally be excluded or restricted under applicable Indian law.