Privacy Policy
Last updated: 9 October 2026
SecondStory respects your privacy. This policy explains what information we collect, why we use it, and how we protect it when you use our website and shop.
Information we collect
When you place an order or contact us, we may collect information such as your name, billing and shipping address, email address, phone number, order details and payment-related information needed to process the transaction.
How we use your information
- To process and deliver orders.
- To provide customer support and respond to enquiries.
- To maintain our website, prevent fraud and improve our services.
- To send marketing communications only where you have chosen to receive them.
- To meet legal and accounting obligations.
Payments
Payments may be processed by third-party payment providers. SecondStory does not need to store your complete card or banking credentials. Payment providers process payment information according to their own privacy and security policies.
Cookies and analytics
We may use cookies and analytics technologies to keep the site working, understand how visitors use it, and improve the shopping experience. You can control cookies through your browser settings.
Sharing information
We may share necessary information with service providers involved in payment processing, order fulfilment, shipping, website hosting, analytics and customer support. We do not sell your personal information.
Data retention and security
We retain information only for as long as reasonably necessary for the purposes described above and applicable legal, tax and accounting requirements. We take reasonable measures to protect personal information, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information where applicable. You may also opt out of marketing communications at any time.
Contact
For privacy questions or requests, please contact SecondStory through the contact details provided on this website.